⏰Time doesn't stop so why should you?

FAQs

Is my payment infomation safe?

Your transaction and payment details are directly handled by shopify, our payment service provider, with secure encryption and under strict banking standards.

Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Resilience Watches.

 

Product details

All of our watches are unisex, but for women with smaller wrist, we recommend the mesh band. You can easily adjust the strap to fit your wrist. Smaller genuine leather straps are coming soon.

All leather wristbands are made of genuine leather. 

As leather is an organic material, all wristbands will vary in grain as well as texture. The changes in hue that come with regular use and passage of time are a natural part of the process when it comes to high quality leather.

 

Warranty Policy

We guarantee your watch to be free of any manufacturing defect for two years from the date of purchase. The warranty does not cover general wear, damage caused by accident, misuse, neglect or failed repair attempts. The warranty does not cover purchases made using online auction sites or other unauthorized resellers.

 

 Is my watch waterproof?

The water resistance of a Resilience Watch is 3ATM, but we recommend that you avoid all contact with water. Avoid wearing the watch when showering, bathing, swimming, diving, or any activity where it is exposed directly to water. The watch is resistant to everyday use and light rain. 

Kindly note that water damaged is not covered under the 24-month warranty.

 

How do I know if my product is authentic?

To ensure the authenticity of a Resilience timepiece, it must be purchased directly from our website.

 

Where does Resilience ship?

We ship everywhere around the world.

How much does shipping cost?
We cover the shipping -- it's free for you. 

Do I have to pay duties and taxes?
We cover duties and taxes for shipments in U.S. only. You will not have to pay additional fees beyond the product price.

How long will delivery take?
Delivery usually takes 2-5 business days, although it's often shorter. Orders are delivered by USPS. Orders shipping internationally, usually takes about 6-10 business days.

You'll receive a tracking number shortly after placing your order, so you can see exactly when it’s scheduled to arrive.

 

Returns

We want you to love your Resilience Watches. If you're not happy for any reason, you may return it within 30 days of receiving the order, provided that the items are unused and in original condition. Unfortunately, we are not able to offer returns on pre-ordered items sold at a discount.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 days depending on your bank.

Exchanges 

If you need to exchange your item, send us an email at info@resiliencewatches.com

For additional questions, email us at info@resiliencewatches.com